Description
Shipping
Our fulfillment center is open from 9 am to 5 pm, Monday through Friday. We try our best to dispatch your order within 24-48 hours. Orders placed after 5 pm on Friday will be processed the following Monday.
However, during Christmas and New Year Holidays, our delivery times might be extended due to shipping disruptions expected from our carrier:
- December 26th & 27th: Closed.
- December 28th to 30th: Working.
- December 31st to January 2nd: Closed.
- January 3rd: Back to normal.
Please note that due to potential weather-related delays, orders placed after 5pm on Fridays may experience processing delays and will be processed on the following business day.
Our packages are sent using standard shipping methods and timing. If you would like your order to arrive faster, the following are the approximate expedited shipping times:
Canada:
Normal: 4-10 business days.
Expedited: 2-7 days.
International:
Normal: 4-8 weeks.
Expedited: 10-15 days.
However, during Christmas and New Year Holidays, our delivery times might be extended due to shipping disruptions expected from our carrier:
- December 26th & 27th: Closed.
- December 28th to 30th: Working.
- December 31st to January 2nd: Closed.
- January 3rd: Back to normal.
Please note that due to potential weather-related delays, orders placed after 5pm on Fridays may experience processing delays and will be processed on the following business day.
Refunds and Returns
We will happily refund your order up to 30 days after your time of purchase. All products must be returned, unopened, in their original packaging.
Please include a receipt or proof of purchase with all returns. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Acceptable Reasons for Returns
- Product error made by us (such as sending the wrong brand, product or flavour).
- Expired product.
- Damaged products.
Bundle Deal Products
Only regular priced products may be refunded, unfortunately bundle deal products cannot be refunded.
Late or Missing Refunds
It may take some time before your refund is officially posted to your bank or credit card. If you are currently awaiting a return, please contact your bank or credit card company as there is often some processing time before a refund is posted.
Exchange
We're happy to exchange damaged or defective products. Email us at info@snshealth.com and we’ll provide you with a return shipping label.
For all other exchanges, please mail the product to:
SNS Health
2500 Williams Parkway
Unit 25-26
Brampton, Ontario
L6S 5M9.
Returns
Please use the same aforementioned address for Returns.
SNS Health will cover the return shipping costs for damaged, expired or incorrect products. Please contact us at info@snshealth.com and we will provide you with a return shipping label. Original shipping costs are non-refundable.