FAQ
Company Info
Same...but different! SNS Health is the new venture from the team behind Sports Nutrition Source; a transition that has been many years in the making as we began noticing a shift in the way our customers interpreted the meaning of “health.” For so long, this word solely represented physical fitness and performance - but what we’ve come to now understand (and embrace!) is that health also includes your mental and emotional wellbeing.
With this in mind, the Sports Nutrition Source team decided to combine these ideas of wellbeing to launch SNS Health. SNS Health is a performance-meets-wellness resource for consumers looking to create and maintain balance within their physical, mental and emotional wellbeing.
Although we said goodbye to Sports Nutrition Source as we once knew it, SNS Health carries the legacy we worked so hard to build into this new journey of total wellbeing. This allows us to support you in all areas of your wellness journey - whether it’s crushing a new personal record or trying to catch better zzz’s.
We sure do. You can visit and shop at our retail location in Brampton, Ontario at:
2280 Bovaird Drive E
Unit-7, L6R 3J5
Product Information
You’ll still find all of the performance-focused products we’ve become known for over the past 10 years on our website (hello proteins, amino acids, pre-workouts and more!) What’s new is our wellness offering, which ranges from supplements and vitamins to immunity support and sleep aids. Can’t find a product you’re looking for? Contact us here. Just like you, we’re constantly working to make ourselves even better.
From time to time, this can happen! At SNS Health we never sacrifice the quality or integrity of our products, which is why we never substitute an alternative brand, product, or flavor without your permission. If an item is not expected to arrive at our warehouse within 48 hours of your order, we’ll always contact you directly with a suggestion for an alternate product that fits your needs. If we can’t find something you like, we’ll issue you an immediate refund - no questions asked.
In the meantime, you can request to be alerted when the product you’re eyeing is available for purchase by clicking on the “Notify When Back in Stock” button found on the product page. All you have to do is submit your email, and we’ll send you an automatic email with a link to purchase once its back on our (virtual!) shelves.
Absolutely. Our team of experts would be happy to help with any questions you have. Feel free to fill out the contact form here with your inquiry and someone from SNS Health will get back to you within 24 hours.
From time to time, this can happen! At SNS Health we never sacrifice the quality or integrity of our products, which is why we never substitute an alternative brand, product, or flavor without your permission. If an item is not expected to arrive at our warehouse within 48 hours of your order, we’ll always contact you directly with a suggestion for an alternate product that fits your needs. If we can't find something you like, we'll issue you an immediate refund - no questions asked.
Thank you for coming to us with such an important decision! If your doctor has recommended you take a specific supplement or vitamin, we can definitely assist you. However, for all other inquiries we suggest contacting your doctor or healthcare provider as SNS Health cannot recommend treatments for medical diagnoses, conditions or diseases.
Shipping & Returns
Our fulfillment center is open from 9 am to 5 pm, Monday through Friday. We try our best to dispatch your order within 24-48 hours. Orders placed after 5 pm on Friday will be processed the following Monday.
However, during Christmas and New Year Holidays, our delivery times might be extended due to shipping disruptions expected from our carrier:
- December 26th & 27th: Closed.
- December 28th to 30th: Working.
- December 31st to January 2nd: Closed.
- January 3rd: Back to normal.
Please note that due to potential weather-related delays, orders placed after 5pm on Fridays may experience processing delays and will be processed on the following business day.
We offer free standard shipping for orders over $49. For orders under this amount, standard shipping is $9.99 CAD.
Take a look at our Shipping & Returns page here for all the details on our return policy and practices.
Orders & Account
We accept Visa, Mastercard, AMEX, Apple Pay and Paypal.
Privacy is our #1 priority, which is why we offer a safe and secure shopping experience for our customers around the world. We use high-end secure technology to safeguard your details and never store your information unless you provide us with your permission. The only thing we store is the final four digits of your credit card, which are required for validating transactions.
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