FAQ

We are here to assist you with any questions or concerns you may have. You can reach out to us via phone or email:

• Phone: You can call our customer service team at 905-792-8990. Our phone lines are open Monday to Friday from 9 AM to 5 PM EST.
• Email: You can send us an email at info@snshealth.com, and we will respond to your inquiry as quickly as possible.

We look forward to assisting you!

Same...but different! SNS Health is the new venture from the team behind Sports Nutrition Source; a transition that has been many years in the making as we began noticing a shift in the way our customers interpreted the meaning of “health.” For so long, this word solely represented physical fitness and performance - but what we’ve come to now understand (and embrace!) is that health also includes your mental and emotional wellbeing.

With this in mind, the Sports Nutrition Source team decided to combine these ideas of wellbeing to launch SNS Health. SNS Health is a performance-meets-wellness resource for consumers looking to create and maintain balance within their physical, mental and emotional wellbeing.

Although we said goodbye to Sports Nutrition Source as we once knew it, SNS Health carries the legacy we worked so hard to build into this new journey of total wellbeing. This allows us to support you in all areas of your wellness journey - whether it’s crushing a new personal record or trying to catch better zzz’s.

SNS Health has opened a retail store at 2280 Bovaird Dr E Unit 7, Brampton, ON L6R 3J5, Canada.

If you find yourself near our headquarters and wish to make a purchase there, we'd be delighted to help you at 2500 Williams Parkway #25, Brampton, ON L6S 5M9, Canada.

We work exclusively with trusted brands and authorized distributors to ensure that all items in our catalog are genuine and of high quality. We guarantee the authenticity of every product we offer.

For specific product details, you can contact our customer support team.

You can still discover our extensive range of performance-focused products, including proteins, amino acids, pre-workouts, and more, on our website just as you have for the past 10 years!

What's excitingly new is our wellness collection, featuring supplements, vitamins, immunity support, sleep aids, as well as an array of healthy snacks and beverages.

If you're unable to locate a specific product, don't hesitate to reach out to us via chat. We're committed, just like you, to continuously enhancing our offerings.

At SNS Health, maintaining the quality and integrity of our products is paramount. Therefore, we never substitute an alternative brand, product, or flavor without your consent. If an item is not expected to arrive at our warehouse within 48 hours of your order, we'll promptly reach out to you with a suggestion for an alternative product that meets your requirements. Should we be unable to find a suitable replacement, we'll issue you an immediate store credit, no questions asked, which you can use for your future purchases.

Additionally, you can opt to receive an alert when the product you're interested in is back in stock by simply clicking the "Notify When Back in Stock" button on the product page. Just provide your email, and we'll send you an automatic notification with a purchase link once the item is available again on our (virtual!) shelves.

Absolutely. Our team of experts would be happy to help with any questions you have. Feel free to reach out to us on chat with your inquiry and someone from SNS Health will get back to you within 24 hours.

Thank you for coming to us with such an important decision! If your doctor has recommended you take a specific supplement or vitamin, we can definitely assist you. However, for all other inquiries we suggest contacting your doctor or healthcare provider as SNS Health cannot recommend treatments for medical diagnoses, conditions or diseases.

Yes, we strongly recommend consulting with a qualified healthcare practitioner before using any of our products, especially if you have pre-existing health conditions or are taking medication. Individual responses to products may vary, and professional advice ensures that the product is suitable for your specific health needs.

Always follow the instructions on the product packaging and seek medical attention if you experience any discomfort or adverse reactions. Our products are not intended to diagnose, treat, cure, or prevent any disease, and the information provided on our product pages is not a substitute for professional medical advice.

For more information, please visit our Disclaimer page.

The expiration date is sometimes listed on the product page of our website and is also printed on the product packaging. If you have any concerns, you can contact our customer support team for more information.

Our fulfillment center is open from 9 am to 5 pm, Monday through Friday.

All orders within Canada will be dispatched within the next 5 business days after confirmation. International orders are dispatched within 5-10 business days after order confirmation. Please note that orders placed after 5 pm on Friday will be processed the following Monday.

During the holiday season, please be informed that our fulfillment center will be closed on the following days:

• For Christmas: from December 24th to December 26th.
• For New Year: December 31st and January 1st.

We currently offer 3 shipping methods:

• Standard shipping, with free shipping for orders over $49. You can choose whether you prefer to be delivered with or without a signature requirement.
• UPS Standard.
• UPS Expedited

We offer free standard shipping for orders over $49. For orders under this amount, shipping is offered at $10 CAD flat rate.

If you can't wait to get your order sooner, we also offer express shipping option for an extra $20 CAD.

Packages shipped with Canada Post will always require a signature upon delivery. This ensures that the package is handed directly to the recipient or an authorized individual.

In the event that no one is available to sign for the package, it may be redirected to a local post office for pickup. Recipients will receive a Delivery Notice Card indicating where and when they can collect their package. You will have a period of 8 business days to pick up your package. If the package remains unclaimed during this time, it will be returned to our store.

This policy helps maintain security and accountability for all deliveries, to protect you from porch pirates.

Yes, in addition to serving our customers in Canada, we also cater to our international clientele. Currently, we offer shipping services to the following countries: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Slovenia, Spain, Switzerland, Denmark, Poland, and the UK.

If your country is not listed here, please reach out to us, and we'll explore the possibility of accommodating your shipping needs.

If you haven't received your order as expected, we're here to help. We encourage you to contact us promptly so we can investigate the status of your shipment.

You can reach out to us via phone, email, or chat, and our dedicated customer service team will assist you in resolving the issue promptly. We’re committed to ensuring you receive your order in a timely manner.

If your order encounters any customs-related challenges, like being held or destroyed by customs due to prohibited ingredients or clearance issues, we regret to inform you that we cannot provide refunds.

While we make every effort to comply with local customs regulations, it is ultimately your responsibility to ensure compliance with your country's laws before placing an order. We appreciate your understanding in this matter.

Yes, we accept returns and exchanges at SNS Health. If you are not completely satisfied with your purchase, you can return or exchange the item within 30 days of receiving your order. The item must be in its original condition and packaging.

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at info@snshealth.com or call us at 905-792-8990 to request a return or exchange authorization.
2. Return Authorization: Once your return or exchange is authorized, you will receive detailed instructions on how to proceed.
3. Return Shipping: Pack the item securely. Ship the package to the address provided by our customer service team.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such scenarios, we will provide a prepaid return label.

For more information, please visit our Refund policy. If you have any further questions, feel free to contact us. We are here to help.

You can request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging that you received it.

To request a refund, please follow these steps:

1. Contact us: Email our customer service team at info@snshealth.com or call us at 905-792-8990 to initiate your refund request. Provide your order number and the reason for the refund.
2. Return Authorization: Once your refund request is authorized, you will receive instructions on how to return the item.
3. Return the Item(s): Send the item back to the address provided by our customer service team, ensuring it is securely packed.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Once we receive and inspect the returned item, we will notify you about the status of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment.

Refunds cannot be issued for international orders that encounter customs issues, as outlined in our international orders policy.

For more information, please visit our Refund policy.

If you have any further questions, feel free to contact us. We are here to help!

At SNS Health, we strive to ensure our customers are completely satisfied with their purchases. However, we are unable to process returns or refunds for opened products or issues related to taste, flavor, or texture.

We can only initiate returns or refunds under the following circumstances:

• Damaged Products: If your product arrives damaged.
• Product Error: If we made an error with your order, such as sending the wrong brand, product, or flavor.
• Expired Product: If the product you received is expired.

If any of these issues apply to your purchase, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at info@snshealth.com or call us at 905-792-8990. Provide details about the issue and include any relevant photos if possible.
2. Return or Refund Process: Our team will guide you through the process of returning the product or receiving a refund based on the specific issue.

We value your understanding and are dedicated to resolving any legitimate concerns you may have.

Should you have further questions or require assistance, please feel free to reach out to us. We are here to assist you!

Items purchased from the clearance section are considered final sale and cannot be returned or refunded. However, there are exceptions in the following cases:

We can only initiate returns and replacements under the following circumstances:

• Damaged Products: If your product arrives damaged.
• Product Error: If we made an error with your order, such as sending the wrong brand, product, or flavor.
• Expired Product: If the product you received is expired.

If any of these issues apply to your clearance purchase, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at info@snshealth.com or call us at 905-792-8990. Provide details about the issue and include any relevant photos if possible.
2. Return or Refund Process: Our team will guide you through the process of returning the product or receiving a refund based on the specific issue.

We appreciate your understanding and are committed to ensuring your satisfaction with our products. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help!

We accept Visa, Mastercard, AMEX, Apple Pay and Paypal.

Privacy is our #1 priority, which is why we offer a safe and secure shopping experience for our customers around the world. We use high-end secure technology to safeguard your details and never store your information unless you provide us with your permission. The only thing we store is the final four digits of your credit card, which are required for validating transactions.

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Absolutely! At SNS Health, we understand that circumstances can change. Whether you've had a change of heart or need to adjust your order for any reason, we're here to assist you.

If your order has not yet been shipped, we'll take all necessary steps to cancel it promptly. Simply reach out to us via email, phone, or chat, and provide your order number along with the reason for cancellation. Our customer service team will handle the rest for you. Your satisfaction is our priority, and we're committed to making your shopping experience as seamless as possible.

Please contact our customer support team at info@snshealth.com with your order details and a description of the issue. We will arrange for a replacement or store credit.